If you’re like me, too many hours are spent responding to email. I’ve definitely reached the triple digits when it comes to “unread” messages on my inbox. If only there was some way for me to be effective without sacrificing on clarity and content? Enter: The Email Charter. My friend Tim introduced me to this simple yet time-saving charter that I am excited to share with you. The first mandate is to read the 10 RULES. Then, if you agree to it, sign it and finally, share it with everyone. (The details are on their website. You can even add a link to your email signature). I’ve been guilty of everything this charter is trying to prevent so with humility but a renewed sense of purpose I’m signing and sharing it! The more people who know about this, the less will be offended or better yet, receive emails that end with: “Thoughts?”
10 RULES TO REVERSE THE EMAIL SPIRAL (via emailcharter.org)
1. Respect Recipients’ Time
This is the fundamental rule. As the message sender, the onus is on YOU to minimize the time your email will take to process. Even if it means taking more time at your end before sending.
2. Short or Slow is not Rude
Let’s mutually agree to cut each other some slack. Given the email load we’re all facing, it’s OK if replies take a while coming and if they don’t give detailed responses to all your questions. No one wants to come over as brusque, so please don’t take it personally. We just want our lives back!
3. Celebrate Clarity
Start with a subject line that clearly labels the topic, and maybe includes a status category [Info], [Action], [Time Sens] [Low Priority]. Use crisp, muddle-free sentences. If the email has to be longer than five sentences, make sure the first provides the basic reason for writing. Avoid strange fonts and colors.
4. Quash Open-Ended Questions
It is asking a lot to send someone an email with four long paragraphs of turgid text followed by “Thoughts?”. Even well-intended-but-open questions like “How can I help?” may not be that helpful. Email generosity requires simplifying, easy-to-answer questions. “Can I help best by a) calling b) visiting or c) staying right out of it?!”
5. Slash Surplus cc’s
cc’s are like mating bunnies. For every recipient you add, you are dramatically multiplying total response time. Not to be done lightly! When there are multiple recipients, please don’t default to ‘Reply All’. Maybe you only need to cc a couple of people on the original thread. Or none.
6. Tighten the Thread
Some emails depend for their meaning on context. Which means it’s usually right to include the thread being responded to. But it’s rare that a thread should extend to more than 3 emails. Before sending, cut what’s not relevant. Or consider making a phone call instead.
7. Attack Attachments
Don’t use graphics files as logos or signatures that appear as attachments. Time is wasted trying to see if there’s something to open. Even worse is sending text as an attachment when it could have been included in the body of the email.
8. Give these Gifts: EOM NNTR
If your email message can be expressed in half a dozen words, just put it in the subject line, followed by EOM (= End of Message). This saves the recipient having to actually open the message. Ending a note with “No need to respond” or NNTR, is a wonderful act of generosity. Many acronyms confuse as much as help, but these two are golden and deserve wide adoption.
9. Cut Contentless Responses
You don’t need to reply to every email, especially not those that are themselves clear responses. An email saying “Thanks for your note. I’m in.” does not need you to reply “Great.” That just cost someone another 30 seconds.
If we all agreed to spend less time doing email, we’d all get less email! Consider calendaring half-days at work where you can’t go online. Or a commitment to email-free weekends. Or an ‘auto-response’ that references this charter. And don’t forget to smell the roses.
Before you disconnect, I want to say “thank you” to everyone who supported me and my team as we raised funds for HOPE MISSION. We were able to raise funds over our goal of $1000 so we couldn’t of done that without you! Also, let me draw your attention to recent posts: SONG FOR MARCH and 4 THINGS TO KNOW ABOUT TRES CARNALES TAQUERIA.
5 thoughts on “Disempowering The Tyranny Of Email (EOM)”
I bllog often and I really thank you for your information. The article has
really peaked my interest. I will takke a note of your
website and keep checking for new details aboht once a week.
I subscribed to your RSS feed as well.
@Dan-Probably 1994. Clearly I’ve got that under control. No tyranny of snail mail for me!
Interesting. When’s the last time you a) wrote a letter and snail mailed it and b) received a letter via snail mail? 🙂
Now you understand why the madness needs to stop! Ha!
Your a pastor. Isn’t every question you deal with open-ended?